Returns & Exchanges
At Deyga Organics, we strive to ensure your satisfaction with our natural skincare products; however, due to the handcrafted and organic nature of our items, we only accept returns for damaged or incorrect deliveries. Please initiate your request within 48 hours of receiving your order to ensure a smooth resolution process.
Report the Issue
Contact our support team at [email protected] with your order ID and clear photographs of the damaged or incorrect product.
Verification Process
Our quality control team will review your submission within 24-48 business hours to verify the claim against our shipment logs.
Reverse Pickup
Once approved, we will arrange a free reverse pickup from your address; please ensure the product remains in its original, unused condition with all packaging intact.
Resolution
After receiving the returned item, we will process your replacement or store credit refund within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing